SUPPORT

In Odyssey, our number-one priority is ensuring that we fulfill our customers’ needs and constantly exceed their expectations. Our top-notch cybersecurity support services, designed to address our customers’ needs by providing flexibility and scalability, help organizations regardless of industry, size or complexity to make optimum choices under any circumstances, at any given time.

Having these in mind, we offer the following Support Schemes:

Incident Response 

Support Type Support DescriptionContact Details
Incident Response and Forensic Investigations (IR)Incident Response for addressing and managing a security breach or Denial of Service Attack. (On demand)

Available to provide assistance 24/7 via the Incident Response hotline at the following numbers:

  • Cyprus: +357 22463600
  • Greece:+30 210 6565200
  • USA: +1 201 9058356

 

ClearSkies™ NG SIEM & Managed Security Services  

Support Type Support Description Contact Details
ClearSkies™ NG SIEMClearSkies™ NG SIEM

Available to provide assistance 24/7 via:

  • ClearSkies™ NG SIEM hotline at the following numbers:
    • Cyprus: +357 22463600
    • Greece: +30 210 6565200
    • USA: +1 201 9058356
  • Email support through our ticketing system
   

Managed Security Services 

Managed Security Services (MSS)

Security Operation Center (SOC)

Available to provide assistance 24/7 via:

  • MSS hotline at the following numbers:
    • Cyprus: +357 22463600
    • Greece: +30 210 6565200
    • USA: +1 201 9058356
  • Email support through our ticketing system

 

ProtectU

Support typeSupport Description  Contact Details 

Technical Assistant Center (TAC) 

 

ProtectU™ Standard Support

Our TAC Security specialists provide assistance during office hours:

  • Via telephone, email and remote support
  • Priority onsite support
  • Preventative scheduled onsite maintenance visits

Available from 08:00-18:00, Monday through Friday (excluding Holidays), via:

  • Support hotline at the following numbers:
    • Cyprus: +357 22463600
    • Greece: +30 210 6565200
    • USA: +1 201 9058356
  • Email support through our ticketing system
  

ProtectU™ Premium Support

Our TAC Security specialists provide assistance 24/7:

  • Via telephone, email and remote support
  • Priority onsite support
  • Preventative scheduled onsite maintenance visits

Available 24/7 via:

  • Support hotline at the following numbers:
    • Cyprus: +357 22463600
    • Greece: +30 210 6565200
    • USA: +1 201 9058356
  • Email support through our ticketing system