SUPPORT
In Odyssey, our number-one priority is ensuring that we fulfill our customers’ needs and constantly exceed their expectations. Our top-notch cybersecurity support services, designed to address our customers’ needs by providing flexibility and scalability, help organizations regardless of industry, size or complexity to make optimum choices under any circumstances, at any given time.
Having these in mind, we offer the following Support Schemes:
Incident Response
Support Type | Support Description | Contact Details |
Incident Response and Forensic Investigations (IR) | Incident Response for addressing and managing a security breach or Denial of Service Attack. (On demand) |
Available to provide assistance 24/7 via the Incident Response hotline at the following numbers:
|
ClearSkies™ NG SIEM & Managed Security Services
Support Type | Support Description | Contact Details |
ClearSkies™ NG SIEM | ClearSkies™ NG SIEM |
Available to provide assistance 24/7 via:
|
Managed Security Services |
Managed Security Services (MSS) Security Operation Center (SOC) |
Available to provide assistance 24/7 via:
|
ProtectU™
Support type | Support Description | Contact Details |
Technical Assistant Center (TAC)
|
ProtectU™ Standard Support Our TAC Security specialists provide assistance during office hours:
|
Available from 08:00-18:00, Monday through Friday (excluding Holidays), via:
|
ProtectU™ Premium Support Our TAC Security specialists provide assistance 24/7:
|
Available 24/7 via:
|