Unified Communication

Business success depends largely on an organization’s ability to communicate and collaborate effectively. To maintain smooth operations, it is essential for organizations to be constantly in contact with important groups of people, both inside and outside their network.

Overview

Organizations acknowledge that building and streamlining quality connections between people and the information they need is the key to increasing productivity, accelerating innovation and improving customer experience.

Unified Communications services help organizations optimize their business processes and eliminate device and media dependencies. This is achieved by integrating the real-time, corporate communication services. These mainly include premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing, contact center services and mobility capabilities. Odyssey™ remains abreast of the latest trends and technology developments in the area of Unified Communications technologies, providing cost-effective solutions that support scalability, security and accessibility.

Characteristics

Our Unified Communications solutions share the following minimum characteristics:
Optimal Operation
Capability to establish collaboration anywhere, anytime and from any device (with BYOD support)
Highly Effective
We enable effective communication and engagement by providing the best collaboration tools to connect with peers and other organizations
Robust Customer Service
By utilizing the provided contact center applications, it provides the space for more interactive and collaborative relationships with customers
Video Enabled
Capability to access and share video on desktop, mobile devices and on demand, as easily as making a phone call
Cost Efficient
Increase productivity and lower your cost of ownership

Features

Voice Mail
Integrates voice-messaging and voice-recognition functions to provide continuous global access to calls and messages
IM & Presence
Establishes a secure, scalable and easy-to-manage enterprise instant messaging (IM) and network-based presence
Mobility
Makes mobile devices extensions of the corporate network, thus enhancing workers’ productivity regardless of their location
Contact Center
Delivers Omnichannel customer experience across channels with consistency; it also supports powerful agent-based services and fully integrated self-service applications
Call Control
Extends voice and video features to network devices

Deployment

Odyssey’s comprehensive Unified Communications solutions implement a set of capabilities for enabling higher levels of communication and collaboration throughout your organization, empowering employees to engage and innovate.
Drawing from our ever-growing expertise developed through our Network Infrastructure Solutions and Managed Security Services (MSS) divisions, we first assess your organization’s needs based on your existing infrastructure, network architecture, applications and systems’ setup. Once we have a well-rounded understanding of your needs and objectives, we proceed by proposing the best-suited Unified Communications solution that fits your environment.

Remaining Secure

Our suite of post-deployment services is designed to offer further enhancements to your network, systems and applications, as follows:

Maintenance & Support

Integration with ClearSkiesTM NG SIEM with

Big Data Security Analytics

Full-fledged 24/7 Managed & Security Log monitoring

This solution comprises part of the “Test & Assess’’, ‘’Design & Implement”, ‘’Monitor & Respond’’ and ‘’Consulting’’ phases of our Information Security Continuum (ISC).