Support

Our Network and Security maintenance services are designed to address our customers’ needs by providing flexibility and scalability and allowing them to make optimum choices under any circumstances, at any given time.  With these in mind, we offer the following Support Schemes:

 

Support Description

Details

Incident Response and Forensics (IR)

Incident Response for addressing and managing a security breach or Denial of Service Attack. (on demand)

Available 24/7/365 through our Incident Response hotline (+357 22 463600)

 

 

Support Description

Details

Managed Security & Outsourcing Services (MSOS)

Managed Security & Outsourcing Services Operation Center

Available 24/7/365 through:

1.      Our MSOS hotline or

2.      Our MSOS Secure Web Portal

 

 

 

 

 

 

 

Technical Assistance Center (TAC)

ProtectU Support –


Access to our TAC Security specialists during office hours through telephone, email and remote support.


Priority on-site support.


On-site scheduled preventive maintenance two/four times per year.

This service is available from 08:00-18:00 Monday-Friday:

1.      Through our Support hotline or

2.      Via email to our ticketing system or

3.      Through our Secure Support Web Portal.

The “Customer Verification Code” is required for authentication purposes before our support representative proceeds opening any support ticket.

 

ProtectU™ Premium Support –


Access to our TAC Security specialists 24/7/365 through telephone, email and remote support.


Priority on-site support.


On-site scheduled preventive maintenance two/four times per year.

This service is available 24/7/365:

1.      Through our Support hotline or

2.      Via email to our ticketing system or

3.      Through our Secure Support Web Portal.

The “Customer Verification Code” is required for authentication purposes before our support representative proceeds opening any support ticket.