Unified Communications

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The Need

Financial pressures as well as the growing complexity of organizational communication needs, both exert unprecedented pressure on internal network management teams to enhance the efficiency and effectiveness of their infrastructures and related on-going management costs.  Unified Communications (UC), combine communications into a single solution to help your employees, customers, suppliers and partners communicate quickly, easily and in more cost effective ways. 

In a Unified Communications environment, business processes are optimized, while allowing voice, data and video conferencing over a single, converged network. UC covers services such as IP-Telephony, Call Centre, Instant Messaging, Tele-Presence, Video Conferencing, Voice Mail and Speech recognition.

Being a rapidly evolving area, however, selecting an enterprise-class UC solution, is a quite challenging undertaking for organizations as it is hard to predict future requirements. A narrow decision based on a single application (i.e. IP-Telephony) may limit your choices later when it comes to supporting smartphones, tablets, video, or social networking. Likewise, a UC deployment that does not adequately consider the implications on IT infrastructure, such as security, user directories, multiple media handling, application hosting, networking, and so on, could become problematic as the solution evolves beyond its original scope.

Unified Communications solutions should holistically satisfy key communication challenges, while at the same time control costs.

Enabling your Organization

Designing and deploying an effective and secure unified communication solution is an extremely complex and challenging undertaking for any organization. Odyssey has extensive experience and expertise in the implementation and deployment of several secure unified communication solutions with several client implementations under its belt.

Our team of experts remains at the forefront of unified communications developments and knowhow, whether these relate to voice, video, or collaboration technologies.  Organizations working with us have embraced the IP communication framework and while collaborating closely with our expert teams have developed a UC strategy. 

We design and implement UC infrastructures that meet your goals and maximize your ROI, while ensuring that the “openness” and standardization of the UC environment remains secure, without compromising your organization’s security posture.

Doing it right: Our Unified Communications Solutions’ Key Features and Benefits

Our Unified Communicationssolutions are largely characterized by the following Key Features and Benefits:

Key Features


Unified Administration

Low Cost (or No Cost) calls between sites

Least Cost Routing

Reduce Costs

Collaboration over multiple media

Business Process Integration

Non-Stop communications over the WAN


Boost Business Performance


Secure Connectivity

Enhanced Security


Remaining Functional and Compliant – Support tailored to your needs

We very well understand that to remain effective, a Unified Communications deployment requires constant monitoring, fine-tuning, updating and maintenance. 

These requirements may prove a burden your organization is not poised to undertake.  We have, therefore, structured our post-deployment services so that you may have the level of support you need, in order to achieve maximum return on your investment, with the least of worries.

Our suite of post-deployment services range from simple Maintenance and Support, to full- fledged Managed Security and Outsourcing Services.

This solution comprises part of the “Design & Implement” phase of our Information Security Continuum (D&I).